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Frequently Asked Questions
Where are you located?
We are located in Port Vila, Vanuatu. We have shipping facilities in the South Pacific, Europe and Asia. The shipping address depends on the product you have ordered and from which manufacturer or wholesaler it is being supplied from.

The product I am looking for is not listed?
We stock over 1600 products. If your product is not listed please contact us at service@freedom-pharmacy.com and we will try to source it for you. Below is the most recent list of products that we can not source, Adderall, Demerol, Desoxyn, Dexedrine, Dilaudid, Duragesic, Meperidine, Methadone, Methylphenidate, Morphine, MS Contin, Oxycodone, Oxycontin, Percocet, Percodan, Ritalin, Roxicet, Roxilox, Roxiprin, Tylox, Acetaminophen/Codeine, Adipex-P, Alprazolam, Ambien, Androderm patch, Ativan, Cylert, Dalmane, Darvocet-N, Diazepam, Diphenoxylate/Atropine, Fioricet w/Codeine, Fiorinal, Fiorinal w/Codeine, Guaifenesin w/Codeine, Halcion, Hydrocodone/APAP, Ionamin, Klonopin, Librium, Lorazepam, Lortab, Meprobamate, Oxazepam, Phenergan w/Codeine, Phenobarbital, Phentermine Propoxy-N/APAP, Restoril, Robitussin AC, Temazepam, Testoderm, Tussionex, Tranxene, Triazolam, Valium, Vicodin, Vicotuss, Vicoprofen, Xanax.

How long will it take to get my order?
Standard Air Mail shipments normally arrive within 10 - 28 days of being shipped. We generally ship within 24 hrs of processing the order or next business day, but occasionally delays will occur when items are on back order. If an item is on back order it can take up to 7 days to be back in stock.

Why is the name of my product in brackets?
We are based outside the US and products are often sold under a different name. They are the same brand name product, sold by the same company under a different name or equivalent brand name product made by another pharmaceutical company.

Can I track my order?
You will recieve a shipping confirmation email. Standard Air mail shipping provides no online tracking service and must be tracked from our end.

Do I need a prescription?
You do not need a prescription to buy our products as we work under the laws of the country we ship from. We do recommend you check with your local customs to see if it is okay to import these products.

Do you offer medical advice?
For all our products we recommend you seek medical advice before use. We do not offer consultations in any form.

How do I know I'm not going to get "ripped off"?
We guarantee all deliveries. If your shipment does not make its destination within 28 days, we will reship or refund at no extra cost. No questions asked.

How do I log into my affiliate account?
You can log in to our Affiliate section at: http://www.freedom-pharmacy.bz/Affiliate , using your email address and password that you supplied to us.

How does the Visa charge appear on my credit card statement? THIS OPTION IS TEMPORARILY UNAVAILABLE
Your credit card statement will be charged and will appear as a charge from GADAWID . This is the billing name of the Credit Card Processing Company we utilise. THIS OPTION IS TEMPORARILY UNAVAILABLE

What countries can't you ship to?
We are currently unable to ship to Germany, Canada, Australia, New Zealand, Indonesia and Nigeria.

What is the maximum amount I can charge to my credit card? THIS OPTION IS TEMPORARILY UNAVAILABLE
There is a maximum of $500.00usd that can be charged to a credit card for a single transaction. Any attempt to charge an amount in excess of this will result in a declined error. If this happens please reduce the order to be within the $500.00usd limit. THIS OPTION IS TEMPORARILY UNAVAILABLE

I have no response to my email address?
Customers who have an aol.com, comcast.net or earthlink.net e-mail address may have difficulty receiving our e-mail confirmations due to the spam filters which are run by these providers. If possible, please supply an alternative e-mail address.

What are the drugs you source for us?
All drugs that we offer on this site are in their generic form, and listed by their brand name. Every drug in existence is given a generic name upon its creation. The most popular and mass marketed drugs are then given a copyright brand or trade name for sales purposes. This is very similar to the way actors use a stage name. Just as the actor is one person with two names, these drugs are one chemical with two names. Stage names and brand names serve the same purpose, for the public to identify and easily remember the specific drug. Our drugs are manufactured in India, home to an enormous pharmaceutical industry, largely owned and operated by US drug companies. Under international law, Indian patent law allows scientists to reverse-engineer the active molecule of brand name drugs using a different process than the original patent, thereby allowing these manufacturers to obtain a process patent of their own. These drugs, legally made and patented in India without huge development and advertising costs, can be sold legally worldwide, at a fraction of the cost of the name brand they duplicate. That is why Freedom-Pharmacy.com can offer our low prices. As a result, India has become the largest producer of generic drugs in the world, with a quality that meets all health and medical standards. Our pills and caps are factory machine sealed in bubble packaging, untouched by human hands.

What forms of payment do you accept?
We accept personal check, money order, direct deposit ( EFT ), Money Gram or Western Union.

Can we be contacted via telephone??
For USA clients you may leave a message and we will respond as soon as possible at out Toll Free number - 215 243 8548. For other international clients please use our email address contact information. ( service@freedom-pharmacy.bz )

Will you accept ECheck (ACH) as a form of payment?
No sorry we no longer accept this form of payment

Looking for a medication and drugs information source ??
DrugWatch.com - Offers extensive information about medications and drugs currently on the market or previously available. It includes prescription drugs and medical devices as well as details about their side effects. Please visit www.drugwatch.com/pradaxa for the latest drug information.